Effectiveness

In a period when cost and value are closely scrutinized, it pays to be doing the right things, and ensure those things are done right. However, organizations must continually deliver improvements in IT performance to remain competitive. This means that IT must be managed with all the processes, controls and financial rigor of any other business function.

We have developed a rapid profiling method to help identify the effectiveness of an organization across a number of key IT disciplines and practices. We use this to help assess the current landscape and identify opportunities for improvement or gaps and constraints to be overcome.

The profiling tool is available in questionnaire form, or through interactive 1:1 sessions or facilitated workshops. Expand on the functional areas below to see how we are helping to improve IT effectiveness.

• Governance

  • Good management and oversight is crucial for the effective delivery of IT change, both at the tactical and strategic level. It is also key in achieving an appropriate balance between mandatory and discretionary activities.

    Do you have the appropriate governance functions in place to ensure IT activities are delivering the right results?

    IT Landscape Profiler Case study
• Financial Management

  • Are you confident that your IT infrastructure is obtained at the most effective price? Is the organization able to understand the costs of the IT services it consumes?

    The maturity of an organization’s financial management function will typically determine the answer to these questions. We look to accelerate maturity to the level where budgeting, accounting and charging functions can control, manage and recover IT cost and spend.

    IT Landscape Profiler Case study
• Database Services

  • At the heart of most business applications is a database but the expansion of distributed systems resulted in many organizations facing a vast and varied database footprint. Recent trends in standardization, consolidation and virtualization have addressed some of the challenges that resulted from this growth. However, we have also applied our service management lifecycle to this technology area to realize additional benefits in availability, performance, sustainability and operational efficiency.

    IT Landscape Profiler Case Study
• Virtual Infrastructure

  • The case for virtualization within the data centre has already been proven for a large number of organizations. Increased asset utilization, faster provisioning, improved availability and resource management are just some of the benefits seen. However, there are often management issues to be addressed in service delivery and operational support functions. We are also at the tipping point of enterprise wide adoption of virtualized desktops that may compound these challenges. Are you best placed to maximize the benefits of both?

    IT Landscape Profiler Case study Download VDI approach Service Lifecycle Management approach
• Enterprise Storage

  • Data management utopia for most organizations is to ensure that all business information resides on a highly reliable, efficient and readily accessible central repository supported though common management and protection techniques. The reality, however, is often somewhat different. We have applied our service management lifecycle to this complex area of infrastructure to realize benefits from having well defined service classes aligned to clearly classified data sets.

    IT Landscape Profiler Case study
• Data Centre Facilities

  • After a period of rapid and continued growth, data centre capacity soon became a constraint in an organization’s ability to sustain that growth. Space, power and cooling became the new currency in IT resource capacity, and this constraint effectively kick-started the drive for greater asset utilization and virtualization adoption.

    With IT budgets under greater scrutiny, the data centre manager can help support efficiency and effectiveness targets by optimizing facilities and operations. We have applied service management disciplines to these functions using industry best practices and experience.

    IT Landscape Profiler Download Data Centre Operations Approach Case Studies – DC Migration